OpsBox Support
Last updated: May 13, 2026
How to Reach Us
- Product and technical support: support@opsbox.studio
- Privacy and data requests: privacy@opsbox.studio
- Legal terms questions: legal@opsbox.studio
Support Scope
- Embedded app install/authentication issues
- Order swap flow diagnostics
- Catalog CSV upload and Trigger.dev job troubleshooting
- B2B buyer management and credit-control behavior
- Billing/subscription status support
How OpsBox Safely Changes Fulfillment Lines
Order Swap uses Shopify fulfillment correction paths for the current shop tenant. It does not create refunds, customer notifications stay off, and financial order lines are not edited.
When asking for help, include operational metadata such as shop domain, feature area, timestamps, request IDs, or masked order references. Do not include customer names, phone numbers, or addresses unless support explicitly asks for the minimum information needed to troubleshoot.
Response Expectations
- Initial response target: within 2 business hours
- Critical launch blocker: same-day mitigation/fix plan
- Non-critical issue: next business day update
What to Include in Requests
Include your shop domain, the feature area involved, and a brief timeline of what happened. Add screenshots or request IDs when possible so we can reproduce quickly.