OpsBox Support
Last updated: May 13, 2026
How to Reach Us
- Product and technical support: support@opsbox.studio
- Privacy and data requests: privacy@opsbox.studio
- Legal terms questions: legal@opsbox.studio
Support Scope
- Embedded app install/authentication issues
- Order swap flow diagnostics
- Catalog CSV upload and Trigger.dev job troubleshooting
- B2B buyer management and credit-control behavior
- Billing/subscription status support
Response Expectations
- Initial response target: within 2 business hours
- Critical launch blocker: same-day mitigation/fix plan
- Non-critical issue: next business day update
What to Include in Requests
Include your shop domain, the feature area involved, and a brief timeline of what happened. Add screenshots or request IDs when possible so we can reproduce quickly.